Arm Your Support Team With The Best Customer Service Software. Turn Customers Into Advocates

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Our Modules

EazeSupport comes prepopulated with all these modules.


Ticket Dashboard

Central view of pending tasks and important information widgets. Get one click control of all Customer Care / Support activities. Provides incident management support for enhanced customer service.


Customer & Contact Mapping

Customer level data is captured on working hours, SLAs, key contacts, escalation matrix. This allows to uniquely configure the ticketing system for all customers. Customers can login and register their tickets or track status of their tickets. After the tickets are closed some tickets can be pickedup for a survey and a feedback is solicited from the customer.


SLA Management

You might have signed multiple Agreements with varying SLAs with your customers or you might like to keep internal default SLAs. Define SLAs as per your requirements, modify if the business requirements change.


Assignment rules & Workflow managment

Remove the manual work of assigning tickets to groups or support reps, create business rules and assign tickets automatically. Track ticket status and manage the assignment workflow dynamically.


Ticket Resolution

Provide Customer Support / Service teams with a single system for trouble ticket creation, prioritization, routing, tracking and closure. Provide flexibility of multiple contact points like phone, email, web to your customers and have a single system at the backend.


Support for multiple Time-zones & Calendars

EazeSupport is designed for multi country deployment where the customers and support teams might be sitting in different time-zones and each customer might have different calendars. Create groups of Support Representatives by geography, skill or customer to track ticket assignment.



View and download ticket summary or details by customer, ticket type, SLA status and review root cause analysis.

EazeSupport Features

EazeSupport is web based customer support software built to provide support reps with an intelligent and flexible platform for all their help desk requirements. There are various elements of the application which work together seamlessly and provide the support teams the help they need.

Designed for Service Providers

Service Providers need a robust ticketing, incident management tool. Our ticketing functionality has been designed specifically to meet the requirements of service providers. Customers can raise tickets through our web portal and interact with the backend team while tracking the status. Configurable work flow rules allows you design unique processes for each customer.

Key functional features

  • Centralized view of all in process tickets to the relevant persons
  • Login to selected customer personnel to allow them to create their tickets, track progress and communicate
  • Flawless implementation of SLAs with proactive escalations to identified persons / groups
  • Ticket assignment and collaboration
  • Ability to manage a ticket in a work group through assignment of tasks
  • Intuitive and easy to use
  • Accessible from all locations through the internet
  • Alerts on dashboard and emails to keep abreast of any pending activity
  • Multi lingual interface
  • Out of box default setup for quick start
  • Rich documentation and support to Administrators
  • Access to online documentation, FAQs, User guides

Key technical features

  • Secure communication between browser, device and servers
  • Secure database with encryption
  • Scalable to any size of company
  • No space constraints (within fair use policy)

EazeSupport Pricing

We have a flat pricing for EazeSupport based on the number of Support Rep and Portal Licenses being taken.

Number of Support Rep:
Number of Portal Users:


(Billed semi-annually)

See Modules


(Billed semi-annually)

See Modules

EazeSupport Advantages

EazeSupport integrates seamlessly with various channels allowing the Support team and Customer multiple touch points.


Unmatched Flexibility

Allow customers and prospects to interact through various channels including email, phone and web.
Automate activities around ticket assignment, follow-up and reporting.
Use support data to build and expand the knowledge base with root cause analysis.
Integrate with calendar, business hours across time-zones and multiple teams.
In case of any conflicts or differences the data captured in the software can be used as factual information.
Balance work load through automatic assignment rules or manual overrides.


Ease of Use

EazeSupport provides the Customer, Account Managers, Support Representatives and Senior Management with a common work place, this reduces delays, complexities and errors which arise due to manual processes. Various roles which can be configured in the application are

  •   Portal user - customer login
  •   Support representative - team member
  •   Group leader - team leader of a support team
  •   Customer owner - account manager responsible and single point of contact for a customer

and single point of contact for a customer


Reduced Processing Time

Since the application works through the internet, companies with offices in multiple locations benefit a lot through reduced processing time.


Configurable as per Requirements

Most of the unique aspects of any business can be customized through our configuration tool. SLA plans, Ticket workflow, Escalation matrix, Ticket categorization are all configurable as per requirements.


Auditable Records

DData captured through EazeSupport helps in maintaining records which can be audited. Ticket comments, pause times, reassignment of ownership, interaction with customer all can be tracked and monitored for audit purposes.


Role based Access Control

Data is tightly controlled and access is given as per the organization hierarchy, there is a clear differentation between who can see ticket details within and across support teams.

Service Providers

Extend Your Portfolio of Services. Become a EazeWork Partner.


If your company is providing business applications to SMEs or managing outsourced customer support you can extend and provide web based SaaS applications also.

You can provide EazeWork’s web based SaaS application to your customers. You will not have to buy any hardware or software and can take EazeWork applications on a pay per use basis. This allows you to limit your exposure and allows you to scale up as you sign up customers.

You can also refer to Partner page for more details on various types of partnerships available.

Please contact our sales team at sales@eazework.com for more details.

Next Step


1 What is EazeSupport?

View a demo to get familiarized with the feature set of EazeSupport.


3 Request a Demo

We would like to understand your requirements better and provide you with a customized demo.


Nothing better than a happy customer to talk about our achievements...

Our clients